Track My Order
Our customers and their questions are our #1 priority. Without you, our business simply wouldn’t exist, right? So, any questions or comments please fill out the form below or send an email to support@yourtops.store We're here to help you!
Track the location of your package by entering the tracking code you received in the confirmation email after your order was fulfilled.
Please note: if your tracking number is not found, it means that your order is still being finalized by its point of departure. ALTERNATIVELY, YOU CAN TRACK EACH COURIER INDIVIDUALLY:
| Courier | Tracking Number |
| ePacket | Starts with LN, LX, RS, RR or RU |
| PostNL | Starts with RC |
| SF Express | – |
| Singpost | Starts with RF |
| SFC / TNT | Starts with WU, RR, RB, QU or 6. |
| Sweden Post | Starts with Q1 |
| DHL | Starts with RX |
| EKC | Starts with 3 |
| 4PX | Starts with JV |
| Turkey Post | Starts with RH |
| Jersey Post | Starts with RJ |
AFTER YOU’VE PURCHASED
Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
Tracking
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Delivery
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
CANCELLATION/CHANGES
If you need to change your order, please contact us immediately. We process and ship orders under 1 hour (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
DUE TO THE HIGH VOLUME OF ORDERS, WE ARE RECEIVING, YOUR SHIPMENT MAY TAKE LONGER THAN USUAL. REST ASSURED, WE ARE WORKING HARD TO GET EVERYTHING OUT ASAP. WE KNOW IT MAY BE FRUSTRATING TO WAIT FOR LONGER THAN EXPECTED FOR YOUR ORDER, BUT THE ONE THING WE DON’T WANT TO DO IS SACRIFICE THE QUALITY OF OUR PRODUCTS. THANKS FOR UNDERSTANDING
Need more information? Please check out our FAQ page or use our form below: